Returns Policy

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

• package your products safely and securely for protection during transit;
• clearly mark your return reference number on the outside of the parcel; and
• include all accessories and parts that were sold with the product.

Not what you ordered?

If we accidentally deliver the wrong product to you, please notify us in writing sales@lucidshop.co.za and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in Section 2. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or refund you with the purchase price of the product within 10 days of the return.

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 2 days of such delivery / collection and notify us in writing sales@lucidshop.co.za Once we have inspected the product and validated your return, we will communicate in writing of such approval and will replace the product as soon as possible (if we have the same product in stock to use as a replacement) or refund with the purchase price of the product. Please see following terms for refund:

1. We will not refund or replace the product should we find any evidence that the product has been used.
2. We will not refund or replace the product if it is not in its original packaging or modified in any way.

Cancellation of goods ordered

Collected or Delivered stock may not be cancelled due to you simply not wanting the product, unless approved in writing by Getta within 48 hours of collection or delivery, subject to a 25% handling and admin fee. Please do not return orders without prior written consent from Getta.

Once stock of any item that is on “special” or “reduced to clear” has been placed no return will be accepted, unless stock is faulty. Cancellation fees will need to be paid in full before further arrangements are made.